Date: 14 May 2025, 8:30 a.m. PST | 11:30 a.m. EST
Location: Virtual
This monthly webinar series showcases real-world success stories and expert advice from CX leaders, helping you improve customer experience, boost workforce efficiency, streamline operations, and drive business growth.
Join Talkdesk for the May edition of the CX Innovators Best Practice Series, where they’ll dive into groundbreaking CX success stories and strategies from top CX leaders.
In this interactive session, you’ll learn:
From Amber Scott, VP of Customer Experience at Serta Simmons Bedding, as she shares how she unified B2B and B2C CX operations with Talkdesk Retail Experience Cloud™, reducing wait times, improving service quality, and leveraging data-driven insights to create memorable customer experiences and drive revenue.
How Teka Group transformed its customer experience by internalizing contact centers and implementing Talkdesk CX Cloud™, reducing costs by 25%, increasing remote issue resolution with video support, and boosting customer satisfaction to 4.7/5 — all while leveraging AI-driven tools to streamline agent workflows and enhance service efficiency.
To integrate top tips and tricks that will uplevel your CX, no matter your industry or job level.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 4th Apr 2025 - Last modified: 6th Apr 2025
Read more about - Call and Contact Centre Events, Talkdesk
