Date: 30th April 2025 | 6pm BST
Location: Virtual
In this webinar, Assembled will explore how leading companies are using lifelike AI voice agents, capable of resolving increasingly complex cases, to efficiently scale support without sacrificing CSAT.
Learn how to design and deliver a similar, dynamic phone experience with practical step-by-step guidance including:
- Developing a generative AI strategy
- Implementation 101: system requirements, set up and optimizations
- How to balance AI and human expertise
- How to design effective custom automations and escalation paths
- Key success metrics to track
Author: Assembled
Reviewed by: Jo Robinson
Published On: 10th Apr 2025
Read more about - Call and Contact Centre Events, Assembled
