Cyara Wins Three TMC Awards

Cyara has announced it won three awards from TMC, a global integrated media company. TMC awarded the Cyara Automated CX Assurance Platform a “2022 CUSTOMER Magazine Contact Center Technology Award”, the Cyara Botium solution a “2022 Customer Experience Innovation Award”, and the Cyara LiveVQ solution a “2022 Teleworking Solutions Excellence Award”.

The 2022 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

The 17th annual Contact Center Technology Award distinguishes Cyara’s success as innovators, thought leaders, and market movers in the contact centre and customer care industries.

The 2022 Teleworking Solutions Excellence Award honours top-tier companies ensuring remote workers have access to the same communications and other corporate resources as they would in the office.

“Congratulations to Cyara for receiving three TMC awards. Cyara has been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievements.”

The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and ensure flawless omnichannel customer journeys from beginning to end.

Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, loading testing and production monitoring.

To be considered for the 2022 CUSTOMER Magazine Contact Center Technology Award, Cyara had to demonstrate its standard in delivering exceptional customer experiences, and have done this through its partnership with Electrolux.

Cyara and Electrolux initially came together with the goal to build flawless, end-to-end customer customer journeys for Electrolux.

Through continued close collaboration on their cloud migration and with a fully automated testing solution in place, Electrolux and Cyara were able to expand Electrolux’s CX capabilities to better enable the team to track bugs and improve efficiencies.

“We have a good structure behind an organization that can support us in the long term, and now I can feel confident we can target more ambitious goals for the future,” Juliano Tripodi, Agile Delivery Lead, Electrolux.

In April of 2022, Cyara added Cyara Botium to its solution portfolio. Botium tests and monitors the performance of chatbots and conversational AI.

It is the only solution on the market offering seamless and comprehensive CX journey assurance from digital to voice agents. Botium enables brands to improve and continuously test the customer chatbot experience across all channels and platforms in all phases of the chatbot development lifecycle.

In response to the COVID-19 pandemic, Cyara LiveVQ was created in response to issues that arose as contact centre agents went remote.

It is a solution that delivers last-mile assurance for the hybrid workforce by monitoring cloud connectivity, agent applications and technology infrastructure in real time to ensure voice quality for at-home and remote agents.

Cyara gives organizations control over technical issues that agents experience, improving the quality of customer experience and helping organizations adapt to the changing contact centre environment.

Cyara LiveVQ empowers brands to deliver flawless CX by enabling real-time monitoring, alerting, diagnostics, and insights that drive faster resolution of voice quality issues that impact the quality of your customers’ experiences.

“We are proud to be named as a recipient of the TMC 2022 CUSTOMER Magazine Contact Center Technology Awards, the 2022 Customer Experience Innovation Awards and the 2022 Teleworking Solutions Excellence Awards,” said Alok Kulkarni, CEO and co-founder of Cyara.

“With our Automated CX Assurance, LiveVQ and Botium platforms, enterprises can ensure flawless customer journeys across voice and digital channels while delivering optimized CX with less effort, cost, and risk.”

Author: Robyn Coppell