Definition: What Is ChatGPT? Related Articles ChatGPT - The Next Stage for CX AI Adoption? How to Use ChatGPT for Faster, More Empathetic Customer Support A Primer on ChatGPT, LLMs, and Generative AI The Role of ChatGPT in Call Centres © ilikeyellow - Shutterstock - 2273533539 167 Filed under - Definitions, Ben Rigby, Centrical, ChatGPT, Talkdesk ChatGPT is a powerful AI model designed to understand and generate human-like text based on the information it’s given by a user. It can answer questions, write essays, summarize texts, and even translate languages. It’s an upgraded version of the GPT-4, providing more efficient and comprehensive responses. ChatGPT’s capacity for understanding context and nuances, as well as its ability to generate coherent, detailed responses makes it an excellent tool for the first line of customer service. Thanks to Centrical If you want to learn more, we also have a video by Talkdesk’s Ben Rigby where they define ChatGPT. Author: Robyn Coppell Published On: 7th Jul 2023 - Last modified: 24th May 2024 Read more about - Definitions, Ben Rigby, Centrical, ChatGPT, Talkdesk Recommended Articles ChatGPT - The Next Stage for CX AI Adoption? How to Use ChatGPT for Faster, More Empathetic Customer Support A Primer on ChatGPT, LLMs, and Generative AI The Role of ChatGPT in Call Centres Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter