Join Genesys and Salesforce Solution Consultants for a sneak peek into how you can transform the way you engage with your customers and elevate your customer experience to new heights.
With CX Cloud from Genesys and Salesforce, organisations can enjoy a more cohesive approach to customer interaction.
Through bi-directional data sharing, businesses gain valuable insights into customer behaviors, interactions, and historical data throughout the customer journey.
We’re going to look at how you can empower and support your agents with contextual information and agent assist tools as the foundation of providing superior customer experiences with Genesys infused data.
Author: Robyn Coppell
Published On: 7th Feb 2024 - Last modified: 15th Feb 2024
Read more about - Archived Content, Genesys
