Date: 05 September, 2024
Location: Virtual
Join Financial Services and Insurance Contact Center Experts Peter Ochs and Erika Moree!
AI is changing everything. If your contact center is not leveraging the power of AI, you’re falling further behind.
In this Lunch & Learn episode, hosted by industry experts Peter Ochs and Erika Moree, we’ll discuss what it takes to develop high-performing frontline teams in this new era of AI-driven contact centers.
Join to learn how to:
- Personalize and scale learning programs to keep employees proficient
- Leverage AI tools for data-driven coaching and personalized development
- How gamifying the employee lifecycle can increase engagement and reduce early attrition
- How to balance automation with the human touch for empathy and success
Through practical examples and interactive discussions, participants will gain actionable insights into creating an environment where frontline teams are empowered, supported, and equipped for success.
Author: Centrical
Published On: 23rd Aug 2024 - Last modified: 6th Sep 2024
Read more about - Archived Content, Centrical
