80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of success? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!
Author: Rachael Trickey
Published On: 30th Aug 2019 - Last modified: 4th Sep 2019
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