eGain Partners With Talkdesk Related Articles Talkdesk Unveils Talkdesk Autopilot Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents eGain Reimagines Omnichannel Customer Engagement with Conversational Automation © TippaPatt - Shutterstock - 2195255253 Filed under - Contact Centre News, eGain, Talkdesk eGain has announced a partnership with Talkdesk, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. The partnership brings to market a new offering, the Talkdesk-eGain Connector, which is listed on both companies’ marketplaces – Talkdesk AppConnect and eGain Marketplace. The connector includes two integrations that embed eGain’s knowledge and digital capabilities in the Talkdesk Agent Workspace. The knowledge integration delivers personalized answers and AI-powered conversational guidance to agents, based on context passed from Talkdesk as well as other criteria such as the agent experience level. The digital integration enables agents to co-browse web content and collaborate securely with the customer, while simultaneously talking to them on the phone. Through this partnership, mutual clients will have access to the full Talkdesk cloud contact centre platform and eGain’s top-rated suite for knowledge-powered digital engagement. “Studies consistently show that an improved customer experience increases customer loyalty and brand trust. Together, Talkdesk and eGain are committed to helping businesses realize this potential during every customer interaction,” said William Welch, President and COO at Talkdesk. “Organizations are increasingly recognizing this and evolving their contact centres to improve outcomes and fuel business growth. ” “Per Gartner, knowledge management is the #1 technology to elevate stakeholder experiences and operating performance in a digital world,” said Ashu Roy, eGain CEO. “Our integrated solution will help businesses move the needle on customer experience.” This blog post has been re-published by kind permission of Talkdesk – View the Original Article For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Find out more about Talkdesk Author: Talkdesk Published On: 21st Jul 2023 - Last modified: 25th Jul 2023 Read more about - Contact Centre News, eGain, Talkdesk Recommended Articles Talkdesk Unveils Talkdesk Autopilot Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents eGain Reimagines Omnichannel Customer Engagement with Conversational Automation Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter