Elevate 2025 – London

Date: Thursday 3rd April 2025 | 10:00 – 15:00

Location: Aures, London

Elevate ’25 is coming to London, and you’re invited! Join Puzzel on 3 April as they explore the key opportunities in the CX space and share actionable strategies to help you stay ahead. This is your chance to connect, learn, and elevate your customer experience strategy with the latest AI-driven insights.

At Elevate ’25 you’ll have the chance to:

Get actionable insights from Puzzel’s experts and industry leaders
Learn how AI drives transformation from real-life success stories shared by customers
Network with peers and other leaders in the CX industry

*Spots are limited, so don’t miss the chance to be part of this exciting event. And of course, don’t forget to invite colleagues who you think would benefit from this unique opportunity to elevate their CX strategy.

What’s on the agenda?

10:00 – 10:30 | Registration & Networking

10:30 – 10:45 | Intro & Welcome

10:45 – 11:05 | From Data to Delight: Harnessing AI to Redefine Customer Experience | Frederic Laziou, CEO, Puzzel

11:05 – 11:35 | Future-Ready Solutions: How Puzzel is Shaping Next Generation CX | Matt Hughes, Head of Product, Puzzel

11:35 – 12:00 | Product Showcase: AI powered Analytics | Tobias Winther Troelsen, Chief Analytics Officer, Capturi

12:00 – 12:30 | Lunch

12:30 – 13:00 | Puzzel & NRLA Partnership One Year On: Success, Insights, and What’s Next | Alastair Gilchrist, NRLA

13:00 – 13:30 | Panel Discussion: Perspectives on the Road Ahead for AI and CX

13:30 – 14:00 | Customer Story: Radisson’s Transformation Journey | Afra Koers-Hartkamp, Radisson Hotel Group

14:00 – 14:05 | Wrap-up