Date: 20th November 2024
Time: 9am-11am CET
The event for CX leaders looking to transform their operations in the age of AI.
Empowering Human + AI interactions
Step into the future of customer experience at Elevate AI. This is the event for CX leaders eager to use AI to not only stay ahead but to take the lead. Discover how AI is transforming every aspect of customer service, from reimagining customer journeys to empowering agents. Whether you’re leading a team or driving innovation, Elevate AI gives you the insights and tools you need to drive real change in your CX operations.
Explore the Future of Customer Experience
With insights from leading CX experts, you’ll explore the most pressing AI trends and how they’re reshaping CX operations. Dive deep into the crucial balance between AI and human collaboration, learning how AI can streamline tasks, reduce workloads, and empower agents to focus on more personalised, meaningful interactions.
Agenda
09:00 – 09:10
Welcome & Introduction
Gabi Warren, CMO at Puzzel
09:10 – 09:30
AI-Powered Customer Experience: Unlocking Potential
09:30 – 09:50
AI for Contact Centre Agents: Empowering Human + Machine Collaboration
09:50 – 10:10
Create value through customer interactions with AI
Tobias Winther Troelsen, Chief Analytics Officer at Capturi
10:20 – 10:45
Customer Panel Discussion: The Future of AI in Contact Centres
10:45 – 11:00
Closing Remarks & Next Steps
Gabi Warren, CMO at Puzzel
Author: Puzzel
Reviewed by: Jo Robinson
Published On: 21st Oct 2024 - Last modified: 20th Nov 2024
Read more about - Archived Content, Puzzel
