Positive QA: How to Embrace Strengths-Based Coaching – Webinar Related Articles Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions? How to Create a QA Framework for Your Call Centre How to Nail Call Centre Coaching How Integrated Call Centre Coaching Boosts Agent Engagement 217 Filed under - Call and Contact Centre Events, Scorebuddy Date: 17 July 2024, 8am PST | 11am EST | 4pm GMT Location: Virtual Register Now The quality assurance landscape is evolving— swap the stick for the carrot. QA is no longer about policing agents with strict metrics, it’s about empowering them and offering opportunities for growth, development, and upskilling. Join this live webinar, where Scorebuddy will be embracing evolution and exploring the power of strengths-based coaching with an expert panel: David Magee, Account Executive, Scorebuddy (host) Patricia Byron, Executive Coach & Leadership Consultant Dhelma Salazar, Sr. Operations Manager, Voi Dennis Eaton, VP Operations, Verse.ai Learn: How the language of QA is evolving The role of QA in agent development Shifting from traditional metrics to new evaluation methods Why strengths-based coaching is essential Best practices for implementing strengths-based coaching Register Now! Author: Scorebuddy Published On: 28th May 2024 - Last modified: 26th Jun 2024 Read more about - Call and Contact Centre Events, Scorebuddy Recommended Articles Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions? How to Create a QA Framework for Your Call Centre How to Nail Call Centre Coaching How Integrated Call Centre Coaching Boosts Agent Engagement Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter