Date: 18 April 2024
Location: Keens Steakhouse, New York, NY
Customer experience (CX) represents a complex landscape encompassing various challenges across diverse organizational functions.
Artificial intelligence (AI) offers immense potential to elevate the experience for both customers and employees, yet many organizations are still navigating its efficient and secure implementation.
Join Roberto Piericcini, Chief Scientist at Uniphore, and STG, for an engaging discussion exploring how organizational leaders leverage AI to achieve:
- Enhanced Operational Efficiency: achieve performance without sacrificing customer and agent experience
- Frictionless and Personalized CX: create positive, empathetic experiences that drive customer satisfaction and differentiate your company
- Elevated Employee Experience: deliver seamless, automated experiences throughout the end-to-end customer journey
- Sustainable Enterprise Growth: enterprise-ready AI that infuses multiple AI technologies into all areas of the enterprise that impact the customer
This strategic discussion will delve into real-world examples, best practices, and actionable strategies for harnessing the power of AI to create a transformative customer experience and empower your organization to thrive.
Author: Guest Author
Published On: 20th Mar 2024 - Last modified: 19th Apr 2024
Read more about - Archived Content, Uniphore
