Empowering People – An Interview Related Articles Empowering People to Deliver Excellent CX Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality Empowering Tenant Experiences in Housing Associations How to Measure Schedule Efficiency in a Contact Centre © mucahiddinsenturk - Shutterstock - 1634757049 Filed under - Contact Centre News, Sabio At Disrupt 2023 we interviewed John Bourne, SVP Global Channels & Alliances at Verint, on the topic of Empowering People. John provides some interesting thoughts on how the role of the advisor has changed, as well as the importance of creating positive employee experiences and the challenges that organizations are currently facing. Find out more about placing wellbeing at the forefront of the contact centre agenda. For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Find out more about Sabio Author: Sabio Published On: 4th Apr 2023 Read more about - Contact Centre News, Sabio Recommended Articles Empowering People to Deliver Excellent CX Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality Empowering Tenant Experiences in Housing Associations How to Measure Schedule Efficiency in a Contact Centre Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter