Empowering People – CCMA Interview with Leigh Hopwood Related Articles Change at the Top of the CCMA Empowering People to Deliver Excellent CX Empowering Tenant Experiences in Housing Associations © MIKHAIL GRACHIKOV - Shutterstock - 275909249 Filed under - Contact Centre News, CCMA, Sabio At Disrupt 2023 in the UK, Sabio interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. To find out more download Wellbeing in the Contact Centre, a CCMA Research Initiative. This blog post has been re-published by kind permission of Sabio – View the Original Article For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Find out more about Sabio Author: Sabio Published On: 11th Jul 2023 Read more about - Contact Centre News, CCMA, Sabio Recommended Articles Change at the Top of the CCMA Empowering People to Deliver Excellent CX Empowering Tenant Experiences in Housing Associations Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter