Date: December 15, 2022 | 11am EST – 5pm CET – 4pm GMT
Location: Virtual
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Capturing conversations seamlessly across all your channels is important for any contact center, with business compliance, dispute resolution and quality improvement as key drivers.
While there are different methods for Teams voice recording, native integration with Teams provides the broadest coverage as it enables all calls to be recorded. This includes both standard PSTN and Teams calls, ensuring both contact center calls and back-office calls are captured.
Join Carl Townley-Taylor, Project Manager at Enghouse Interactive, for a webinar on December 15th for a closer look at:
- How Enghouse delivers native customer interaction recording in Microsoft Teams
- The latest enhancements to Enghouse Quality Management Suite (QMS/Callrex) ahead of the latest release update in January 2023
- How actionable insights help monitor and train agents
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Author: Robyn Coppell
Published On: 29th Nov 2022 - Last modified: 16th Dec 2022
Read more about - Archived Content, Enghouse Interactive
