Orange Cyberdefense Streamlines Service Operations with NICE CXone

NICE recently announced that Orange Cyberdefense, a global cybersecurity company, has selected NICE CXone to streamline its service operations for customers across nine countries and sixteen sites.

Orange Cyberdefense chose NICE CXone for its comprehensive capabilities, which eliminate silos in service operations, enhance transparency into customer and agent experiences, and support the development of a future-proof CX operation.

NICE CXone enables Orange Cyberdefense to route interactions based on skills and language, reducing manual touchpoints and ensuring consistent 24/7 high-quality assistance.

The platform allows agents to collaborate globally and work in a hybrid mode, significantly improving agent empowerment and the customer experience.

François Borlido, CIO, Orange Cyberdefense said “I’m excited to see how our customer experiences and company are evolving with NICE CXone.

With one integrated platform, I believe our customer experience will improve beyond what I already thought was possible. Working with NICE and Orange Business, I feel confident that we will be able to anticipate and prepare for future needs.”

Darren Rushworth, President, NICE International said “Like many large companies, Orange Cyberdefense has experienced information silos across services, technologies, and teams from M&A growth.

NICE’s purpose-built AI helped knock down these silos by connecting agents and integrating with other systems to create consistency across customer experiences. We are excited to assist in Orange Cyberdefense’s digital future as they protect organizations from cyber threats.”

For more information about NICE CXone - visit the NICE CXone Website

About NICE CXone

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Find out more about NICE CXone

Author: Hannah Swankie
Reviewed by: Jo Robinson