Evaluagent Take Home Best Contact Centre Solution Award Related Articles Call Center Metrics: Examples, Tips & Best Practices What Is The Best Way To Increase Agent Satisfaction? - In 140 Characters Agent Scheduling Flexibility to Create a Win–Win Situation Top 10 Contact Centre Software and Technology © Ople Witsanu - Shutterstock - 2178155043 Filed under - Contact Centre News, EvaluAgent evaluagent has won a Gold Globee Award for ‘Best Contact Center Solution’ at the 11th Annual 2024 Globee Awards for Customer Excellence. The Globee Awards celebrate organizations that demonstrate exceptional dedication to customer satisfaction, innovation in customer service practices, and excellence in delivering superior customer experiences. Renowned for organizing the world’s premier business awards programs and ranking lists, The Globee Awards have recognized evaluagent for providing a solution that gets to the heart of the challenges many contact centers face – from mining data for insights, to keeping agents engaged, to driving continuous performance improvements. evaluagent’s award-winning platform, evaluagentCX, connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement. evaluagentCX ultimately combines the power of AI with essential human oversight to help contact centers deliver exceptional customer experiences. Of the win, evaluagent’s CEO, Jaime Scott, said “This Gold Globee Award is a testament to our team’s hard work and unwavering commitment to excellence in the contact center industry. We are really pleased to be recognized as Best Contact Center Solution and remain dedicated to helping our clients achieve exceptional customer service outcomes.” San Madan, President of Globee Awards, said: “We are thrilled to recognize the remarkable achievements of this year’s winners. Their dedication to excellence and innovation in customer service sets a benchmark for others to follow. Each winner has demonstrated a unique ability to adapt and excel in their respective fields, ultimately enhancing customer experiences and driving success.” As evaluagent continues to innovate and lead in the contact center solutions space, this recognition from the Globee Awards reinforces its position as a trusted partner for organizations striving for customer service excellence. This blog post has been re-published by kind permission of EvaluAgent – View the Original Article For more information about EvaluAgent - visit the EvaluAgent Website About EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences. Find out more about EvaluAgent Author: EvaluAgent Published On: 11th Jun 2024 Read more about - Contact Centre News, EvaluAgent Recommended Articles Call Center Metrics: Examples, Tips & Best Practices What Is The Best Way To Increase Agent Satisfaction? - In 140 Characters Agent Scheduling Flexibility to Create a Win–Win Situation Top 10 Contact Centre Software and Technology Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter