Evaluagent Introduces a Refreshed Brand Identity

Evaluagent has recently introduced a refreshed brand identity that reflects its growth and commitment to meeting the changing needs of contact centres.

This refresh goes beyond visual updates, signalling a renewed focus on empowering businesses to thrive in a landscape shaped by AI, automation, and advanced analytics.

Lucy Phillips, senior marketing executive, evaluagent, said, “After months of collaboration, creativity & hard work, I’m so excited to share the successful rebrand of evaluagent!

This project has been an incredible journey, that pushed us to reimagine, refine & create something truly reflective of who we are & where we’re heading as a company.“

As part of this evolution, evaluagent has broadened its mission from managing quality to scaling it through innovations like Auto-QA, which positions contact centres as customer intelligence hubs.

By integrating conversation intelligence, AI, and automation, the platform enables deeper analysis of customer interactions, helping organisations address root challenges and enhance both agent performance and customer experience.

The updated brand reflects evaluagent’s commitment to helping businesses “find their focus” by distilling insights into actionable strategies.

From trend analysis to predictive performance metrics, the platform is designed to simplify complexity and drive impactful decisions.

This rebrand marks a significant milestone for evaluagent, celebrating its journey so far and signalling its intent to lead innovation in the ever-changing customer service sector.

For more information about EvaluAgent - visit the EvaluAgent Website