Evaluagent Recognized as a Leader in Contact Centre Quality Assurance

Evaluagent rounds off a brilliant year by being awarded 19 badges by G2, the largest and most trusted platform for software comparison and reviews.

We are delighted to be recognized as a Leader in Contact Centre Quality Assurance Software. Achieving Leader status requires software providers to achieve substantial Satisfaction and Market Presence scores, placing evaluagent in the top 25%.

Other significant badges include Easiest To Do Business With (Enterprise), Users Love Us and Momentum, which indicates high user satisfaction scores and likelihood they’d recommend evaluagent to others.

We’ve also achieved High Performer status across six geographic regions for Contact Centre Quality Assurance (UK, Europe, EMEA, Asia, Asia Pacific and Americas) and two for Conversation Intelligence (Europe and EMEA).

James Marscheider, Chief Commercial Officer at evaluagent said: “Being recognized as a Leader and High Performer in these categories is a great achievement for us, and cements our position as a market-leading platform for QA and automated agent engagement in contact centres.

We’re excited to carry forward this momentum into 2024 as we continue to develop evaluagent with our customers front of mind.”

What Are the G2 Reports?

Each quarter, G2 compiles data from advanced algorithms and user reviews to highlight the performance of key software providers in the market. Achieving 19 badges across categories is no small feat, and we’re thrilled to recognized as a leading platform.

Onwards to 2024

At evaluagent, we help customers elevate and differentiate their customer experience with a blend of innovative QA features and automated agent improvement. AI-driven insights help find those must-monitor interactions, but never at the expense of a human-centric approach.

There are plenty of exciting updates, features and releases to come – keep an eye out for more news coming soon.

This blog post has been re-published by kind permission of EvaluAgent – View the Original Article

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