Evaluagent Partners With Five9 to Elevate CX Related Articles Making the Most of AI and Chatbots to Elevate CX 10 Tips to Elevate Real-Time Adherence Five 2022 CX Trends: Time for a CX Revolution © Black Salmon - Shutterstock - 1745923076 Filed under - Latest News, EvaluAgent, Five9 Evaluagent has announced a native integration with Five9. This partnership enhances Quality Assurance and Improvement Programs through AI-based analysis and quality scoring of all conversations captured by the Five9 platform. The integration enables users to gain insights on expected NPS scores, call drivers, and process issues from every call and digital interaction. These insights can drive automated QA and agent improvement workflows, enhancing operational efficiencies and both customer and employee experiences. With evaluagentCX as a QA co-pilot, organizations can replicate existing scorecards and utilize AI-powered scoring for every conversation, while automated compliance workflows ensure human oversight and risk mitigation. Leaders and agents can improve performance through personalized learning journeys, incentivization via an embedded Learning Management System (LMS), automated improvement workflows, and gamification features. James Marscheider, CCO, evaluagent said, “evaluagent is proud to partner with Five9 to transform workforce engagement, transformation and quality management initiatives with our award-winning platform,” “We are delighted to welcome evaluagent to the Five9 marketplace and to give our joint customers the opportunity to leverage conversations captured by Five9″ said Jessica Shea, Five9 ISV Manager. For more information about EvaluAgent - visit the EvaluAgent Website About EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences. Find out more about EvaluAgent Author: Hannah Swankie Published On: 26th Jul 2024 Read more about - Latest News, EvaluAgent, Five9 Recommended Articles Making the Most of AI and Chatbots to Elevate CX 10 Tips to Elevate Real-Time Adherence Five 2022 CX Trends: Time for a CX Revolution Related Reports White Paper: Cloud-to-Cloud Migration Has Never Been Easier eBook: Empower Your Agents with AI Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter