Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent has partnered with Phase2 to integrate its Quality Intelligence platform into Phase2’s technology offering.

Mark Jordan, Managing Director at Phase2, said, “By partnering with evaluagent, we’re equipping our clients with award-winning tools that optimize quality assurance, leverage powerful insights, and drive real business impact.”

The collaboration brings AI-powered Auto-QA, Voice of the Customer insights, and analytics tools aimed at improving both digital and human agent performance.

This integration expands Phase2’s capabilities with a connected solution designed to enhance automation, analytics, and customer experience.

James Marscheider, CCO at evaluagent, said, “Our Quality Intelligence platform enables businesses to act on data in real time, optimize agent performance, and deliver truly transformative customer experiences.

We look forward to showcasing how the combined expertise of Phase2 and evaluagent transforms the landscape for our joint clients and helps them achieve their goals.”

Author: Hannah Swankie
Reviewed by: Megan Jones