Date: 08 May 2024
Location: Virtual
Given that agents drive 75% of the contact centre costs, having efficient workforce management strategies is of paramount importance for boosting productivity.
With disruptive forces like cloud technology, flexible work arrangements, analytics, and omnichannel support converging, modern WFM strategies are rapidly evolving to meet the changing demands.
Long gone are the days of agonising over complex spreadsheets or using outdated systems, it’s time to start building a more efficient and engaged workforce with a modern workforce management solution.
Join Calabrio’s Dave Hoekstra for an interactive webinar exploring the evolving WFM landscape.
Dave will outline how you can leverage cutting-edge tools like advanced analytics, AI, and automation to accurately anticipate demand, optimise agent scheduling, and improve resource allocation, all while aligning with your business objectives.
Agenda:
- Evolving from dated WFM practices to the next level
- Navigating omnichannel workforce management
- Strategies for effectively managing remote teams
- Unleashing the power of AI
- Q&A
Author: Guest Author
Published On: 15th Apr 2024 - Last modified: 8th May 2024
Read more about - Archived Content, Calabrio
