April 13, 2021 – 7am PT / 10am ET / 3pm GMT
As the pandemic dramatically accelerated digital transformation (DTX) in the business world — cramming an estimated 5+ years of DTX into just a few months — the contact center world crossed a major inflection point:
With 3 in 4 contact centers now using full or partial cloud solutions, the next phase of the cloud-powered contact center is here.
Calabrio’s original research, State of the Contact Center 2021, is based on a survey of 273 contact center managers in three major global markets throughout a variety of industries.
Findings reveal what is next in this new, cloud-smart era. Seven key learnings are presented and discussed by our expert panel including:
- How: How contact centers are moving from reactive to proactive cloud strategies — building cloud-powered solutions around their strategic priorities, instead of in reaction to urgent needs.
- Why (and why not): The key drivers of cloud-smart contact centers — and the remaining barriers to full cloud migration.
- What: What contact centers are doing with cloud-powered solutions — enhancing employee engagement to creating next-gen customer experiences — to gain strategic, future-proof advantages.
- Actionable guidance: Talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business.
This Expert Panel virtual event is part of our thought leadership series and encourages interaction with our experts. Come with questions and be ready to participate!
Author: Robyn Coppell
Published On: 1st Apr 2021 - Last modified: 16th Apr 2021
Read more about - Archived Content, Calabrio
