Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Five9 has expanded its partnership with Intradiem to integrate real-time automation with its cloud-based customer experience platform.

This collaboration aims to help contact centres improve operational efficiency, workforce productivity, and agent engagement.

Amanda Miller, Director of ISV Partnerships at Five9, said, “By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centres with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences.”

As part of the agreement, Five9 is now authorized to resell Intradiem’s contact centre automation technology. The solution leverages real-time data insights to optimize staffing, reduce costs, and enhance both agent and customer experiences.

By combining Five9’s Intelligent CX Platform with Intradiem’s automation capabilities, the partnership provides contact centres with tools to streamline operations, increase efficiency, and improve service delivery.

The integration also supports businesses in proactively managing workforce capacity and engagement through AI-driven insights.

Five9’s CX platform enables organizations to connect with customers across multiple channels while providing managers with valuable performance analytics.

With a strong network of over 1,450 partners, Five9 continues to enhance its cloud-native offerings with automation and AI-powered solutions to support modern contact centre needs.

“Partnering with Five9 represents a powerful synergy between two industry leaders. Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact centre capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction,” said Haresh Gangwani, Intradiem’s EVP of Global Alliances

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Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

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Author: Hannah Swankie
Reviewed by: Rachael Trickey