Five9 has announced that it has been named a Certified Transparent Company by Transparency Technologies LLC (Transparency).
After a thorough, independent analysis, Transparency awards this certification to companies that meet the highest levels of organizational transparency, as measured by six Key Performance Indicators (KPIs): Transparency Standards, Terms, Total Accountability, Transparent Cost, Truth, and Trust.
The KPIs are derived from publicly available information, including corporate reputation rankings, terms and conditions agreements, and organizational guidelines and values. This helps ensure the objectivity of the data collected.
“Certified Transparent Companies like Five9 meet the highest standards of trust and accountability,” said Paul Pagnato, Chairman and Founder of Transparency.
“These organizations have superior cultures and greater innovation, and they create impact that results in higher level growth and industry transformation. We are proud to recognize Five9 for embracing transparency and demonstrating its dedication to reliability, security, and customer success.”
Transparency also named Five9 to its most recent Transparency 100 Index, which quantifies the level of transparency in every single publicly traded company globally and identifies the top 100.
With thousands of successful customer implementations, including migrations from premises environments to the cloud and net new cloud deployments, Five9 has built a reputation for providing superior professional services and customer service in the cloud contact centre industry.
The company received the highest overall vendor satisfaction score from customers surveyed as part of the DMG Consulting 2021/2022 Cloud-Based contact centre Infrastructure Product and Market Report, earning 33 perfect scores out of a possible 34.
Additionally, Five9 Professional Services and Customer Support teams consistently achieve average Net Promoter Scores (NPS) of +85.
“We pride ourselves on making CX work for our customers so they can grow their businesses, and we believe trust is the foundation for every successful relationship,” said Andy Dignan, Executive Vice President of Service Delivery & AI Solutions, Five9.
“We are honored to be recognized by Transparency for this commitment, and for our mission to be the most transparent, reliable, secure, and scalable cloud contact centre solution in the industry.”
To read more about Five9 transparency standards and certification, visit our Five9 Trust site.
This blog post has been re-published by kind permission of Five9 – View the Original Article
For more information about Five9 - visit the Five9 Website
About Five9
Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Find out more about Five9
Author: Five9
Published On: 7th Apr 2022
Read more about - Industry News, Five9
