Five9 Takes Remote Work to the Extreme Related Articles What It Really Takes to Deliver Luxury Customer Service - With Examples Remote Workforce Management: Tips & Challenges What Does a Successful Remote Contact Centre Look Like? Five Ways to Connect with Employees in the World of Remote and Hybrid Work © olezzo - Adobe Stock - 313540681 246 Filed under - Contact Centre News, Five9 Remote work isn’t new. Businesses everywhere are implementing innovative processes and technologies. As businesses were forced to close for the most part of a year, customer service capabilities have been tested like they have never been before, all while consumer demands have remained relatively unchanged. But contact centres have shown they are more than capable of becoming the front door to customer interactions during this time, largely thanks to new technologies. One company has taken it to the extreme, proving that with the right technology, you can work literally anywhere. Five9 has sent one of their senior consultants, Jason Griffin, to a cliff in Wales, where he set up his remote office dangling off the side of it on a portaledge. Here he was testing his ability to set up his remote office as a contact centre agent, and, as the video clip shows, it all went rather swimmingly. With the right technology in place, great customer experience can happen anytime, anywhere. Whether it’s a cliff edge, mountain, snowstorm, or any other situation open to the elements, the flexibility which cloud technology provides allows business to continue as usual and ensures a high level of customer service is maintained. The past year has proven good customer service doesn’t have to be routed to the traditional brick-and-mortar contact centre. A more flexible and agile approach can do much to empower agents, while resulting in greater satisfaction for themselves and for customers alike. The video highlights that businesses need to respond to the evolving needs of consumers and agents, and how the latest Five9 technology can help them to reimagine customer experience – no matter what the situation. For more information about Five9 - visit the Five9 Website About Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Find out more about Five9 Author: Five9 Published On: 12th May 2021 - Last modified: 1st Feb 2022 Read more about - Contact Centre News, Five9 Recommended Articles What It Really Takes to Deliver Luxury Customer Service - With Examples Remote Workforce Management: Tips & Challenges What Does a Successful Remote Contact Centre Look Like? Five Ways to Connect with Employees in the World of Remote and Hybrid Work Related Reports White Paper: Cloud-to-Cloud Migration Has Never Been Easier eBook: Empower Your Agents with AI Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter