It is no secret that customer expectations have reached unprecedented levels. They demand multiple avenues for issue resolution and expect seamless, personalised interactions.
To meet these demands, it is crucial to merge the worlds of cloud-based contact centres and customer relationship management.
No one does this better than Five9 and Salesforce, with an impressive 15+ year partnership and countless customers success stories these two industry powerhouses seamlessly integrate AI for enhanced customer interactions and create insight-driven experiences that truly serve customer needs.
Join this webinar to learn:
- How the contact centre environment and customer expectations are shifting.
- The clear advantages and customer benefits when Salesforce and Five9 unite.
- Real-world success stories that illustrate the tangible advantages of this partnership.
Meet the speakers:
- Ryan Nichols, SVP Product Management, Service Cloud, Salesforce
- Dan Burkland, President & CRO, Five9
Author: Robyn Coppell
Published On: 1st Feb 2024 - Last modified: 7th Feb 2024
Read more about - Archived Content, Five9
