Forum for Agent Engagement

Employee and agent engagement isn’t new to the team at Business Systems. It’s now a large differentiator for contact centres, and we know that contact centre agents have never been so important to the success of your organization – so what next?

In our upcoming forum we will be joined by special guests NICE to explore agent experience on a holistic
level, reviewing findings and insights about what we’re hearing in the marketplace.

“Customer service managers reported average attrition rates of 42% in 2021, highlighting a requirement for contact centres to invest more in retention strategies which pay attention to the changing nature of agent requirements in a post-Covid world.” 2022 NICE Global WEM Survey

The agenda for the forum will provide the opportunity to:

• Discuss our agnostic approach
• Meet the team and learn our areas of expertise
• Explore agent experience on a holistic level, reviewing findings and insights about what we’re hearing in the marketplace
• Explore the capabilities of NICE IEX to solutionize some of the challenges we’re seeing around scheduling, hybrid working, employee satisfaction and supporting an improved work-life balance
• View the latest features in NICE IEX
• Ask questions

Click here to Register

Author: Guest Author