Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores

Webinar on NetPromoter scores.

NetPromoter scores have become the key measurement for many contact centres. They give a good idea on how you can improve customer loyalty and give a good idea of your overall customer experience.

So what can you do to improve your NetPromoter Scores?

In this interactive webinar  we explored 10 ways in which you can improve on your NetPromoter Scores.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• 6 ways to improve your NetPromoter Score – David Naylor, Ember Services
• 4 ways that Technology can help your NetPromoter Score – Mike Murphy, Interactive Intelligence
• Top tips from the audience

All the tips from the audience have now been turned into an article Top tips for improving Net Promoter Scores (NPS)

• Interactive Q&A – Live questions from the audience

Topics discussed

• Things that really drive NetPromoter scores
• Detractors and Promoters
• The best survey methods
• Voice of the Customer research
• Customer value
• Building advisor empathy
• Practical steps to improving NetPromoter scores
• Factors outside of your control
• Top tips from the audience
• Interactive questions and answers

This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.

Original Webinar date: June 2013

Author: Jo Robinson