Recorded Webinar: 12 Interesting Things That You Should Be Doing Related Articles Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques 17 Interesting Initiatives From the Dogs Trust Contact Centre 15 Interesting Ways to Modernize Your Contact Centre 1,306 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys Our experts will be sharing 12 key ideas that they have spotted over the past year. Thursday 4th December 2014 These will range from new channels, new techniques as well as a number of simple tips and techniques. Some could have profound impacts on your contact centre, others could be implemented within a matter of days. We will have 12 spot prizes that we will be handing out across the course of the webinar. And as it will be an interactive webinar you will also be able to participate in the discussion, share your tips and vote in our polls. We will also feature a live web chat in conjunction with the webinar, so that you can share your ideas. Speakers • Ian Morton – Budd • Mike Murphy – Interactive Intelligence • Jonty Pearce – Call Centre Helper Topics discussed • Understanding why some advisors perform better • Cloning best practice • Exceeding customer expectations • Developing good listening skills • Building rapport • The right tools for the advisor desktop • Pivoting between channels • Knowledge Management • Top tips from the audience Sponsored by Interactive Intelligence. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 8am in New York Topics Discussed Understanding why some advisors perform better Cloning best practice Exceeding customer expectations Developing good listening skills Building rapport The right tools for the advisor desktop Pivoting between channels Knowledge Management Top tips from the audience Panellists Ian Morton Budd Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 3rd Dec 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques 17 Interesting Initiatives From the Dogs Trust Contact Centre 15 Interesting Ways to Modernize Your Contact Centre Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter