Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT) Related Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) 2,974 Filed under - Recorded Call Centre and Customer Experience Webinars, Average Handling Time (AHT), Genesys, Martin Jukes Average Handling Time is one of the most popular measures for contact centres. It is simple to use and is great for gaining a quick take on efficiency. In this webinar, we look at 20 tips to help bring down Average Handling Time. Our experts will also be sharing some quick fire improvements that could bring down your Average Handling time within the week. Topics Discussed Quick fixes to reduce Average Handling Time The habits of highly effective agents Reducing Wrap-Up Time Reducing time spent on hold Training and buddying Techniques for taking control of runaway talkers Using First Contact Resolution to drive down call volumes Ways technology can reduce call times Top tips from the audience Panellists Martin Jukes Mpathy Plus Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Reviewed by: Megan Jones Published On: 21st Jan 2015 - Last modified: 4th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Average Handling Time (AHT), Genesys, Martin Jukes Recommended Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter