What will the Contact Centre of Year 2020 look like?
In this webinar we look at the future of customer service and of the contact centre.
Topics Discussed
- Changing customer attitudes
- Generation Y and Generation M
- A new generation of metrics
- Onmi-channel
- Web chat
- Video chat
- Skype
- Wearable technology
- Top tips and predictions from the audience
Panellists
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Jo Robinson
Published On: 25th Jun 2014 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard
