Recorded Webinar: 5 Key Features of Call Centre Design

Related Articles
generic webinar replay image
Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
floor plan design
Six Clever Ways to Design your Call Centre
Illustration of hand holding a phone with contact icons
How to Design an Escalation Matrix for Call Centre Agents
generic webinar replay image
Recorded Webinar: Changing Channels, Changing Chat
Maintel AI Readiness WP Box
1,312
Filed under - Recorded Call Centre and Customer Experience Webinars, , ,

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.

Topics Discussed

  • Employing effective multi-channel strategies
  • Achieving a single view of the customer
  • Delivering a consistent customer experience
  • Streamlining customer interactions
  • Self-service
  • First contact resolution
  • Delivering accurate information
  • Top tips from the audience

    • Panellists

    Martin Jukes - Headshot
    Martin Jukes
    Mpathy Plus
    Paul Cox - Headshot
    Paul Cox
    Azzurri
    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 9th Sep 2015 - Last modified: 16th Nov 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

    Follow Us on LinkedIn

    Recommended Articles

    5 ideas to help design a great digital experience featured image
    Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
    floor plan design
    Six Clever Ways to Design your Call Centre
    Illustration of hand holding a phone with contact icons
    How to Design an Escalation Matrix for Call Centre Agents
    Recorded Webinar: Changing Channels, Changing Chat