Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.
In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Maintel
Author: Megan Jones
Published On: 9th Sep 2015 - Last modified: 16th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Design, Maintel, Martin Jukes
