Recorded Webinar: Best Practices in Workforce Management

Want to know how you could improve Workforce Management in your contact centre – and make it less of a headache for everyone involved?

In this webinar, we will be sharing best practices in forecasting scheduling and resource planning.

The latest trends in Workforce Management

The latest thinking on forecasting methods

Improving forecast accuracy

Forecasting with email and webchat

Getting employee buy-in to the planning process

Multi-skilling employees

The best schedules to use

Shift swaps and dealing with holiday requests

Using spreadsheets to forecast staffing

Top tips from the audience

Penny Reynolds

The Call Center School

Chris Dealy

injixo

Dean Couchman

injixo

Jonty Pearce

Call Centre Helper

Author: Megan Jones