The Call Centre has developed a lot over the past few years. What will happen in the next few years?
In this webinar, we look at what the future holds for the Contact Centre industry.
Topics Discussed
- How social media will change the industry
- Change in customer expectations
- The future of email
- Video chat
- Omni-channel
- Webchat
- Video chat
- The future of voice
- New technology
- Your predictions for the future Call Centre
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Megan Jones
Published On: 8th Nov 2015 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard
