In this webinar we will be presenting 10 predictions for the future of the contact centre.
What will the contact centre of the future look like? How is it likely to change over the next 10 years?
Topics Discussed
- 10 predictions for the future contact centre
- The latest technology
- Developments in social media
- Cloud contact centres and beyond
- Mobile applications
- The customer journey
- Automation
- Top tips from the audience
- Interactive questions and answers
Panellists
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper
Author: Jo Robinson
Published On: 24th Sep 2013 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard
We’re seeing that although it’s important to follow trends of which channels are becoming more popular it’s imperative to offer all channels of contact to make it ‘easy’ to do business. Top tip is ‘agent dashboard’ to be able to respond quicker to customer queries whilst driving business efficiency and cutting costs.