Recorded Webinar: Contact Centre of the Future (2013) Related Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Advisor of the Future 3,323 Filed under - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard In this webinar we will be presenting 10 predictions for the future of the contact centre. What will the contact centre of the future look like? How is it likely to change over the next 10 years? Topics Discussed 10 predictions for the future contact centre The latest technology Developments in social media Cloud contact centres and beyond Mobile applications The customer journey Automation Top tips from the audience Interactive questions and answers Panellists Dr Nicola Millard Customer Experience Futurologist – BT Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper Author: Jo Robinson Published On: 24th Sep 2013 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard Recommended Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Advisor of the Future Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 1 Comment We’re seeing that although it’s important to follow trends of which channels are becoming more popular it’s imperative to offer all channels of contact to make it ‘easy’ to do business. Top tip is ‘agent dashboard’ to be able to respond quicker to customer queries whilst driving business efficiency and cutting costs. Jacob Beetham 26 Sep at 12:36 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter