Join us for a free webinar on delivering great customer service to the mobile and social customer.
In this webinar, we’ll outline how to engage customers online.
Topics Discussed
- Adding social, mobile and chat channels to your voice and email teams
- How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
- Happy agents make happy customers
- The emerging ‘super customer service advisor’
- Managing these new channels within the contact centre
- Proof points from Wokingham Borough Council and the Royal Mail
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize
Author: Jo Robinson
Published On: 4th Nov 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Service, Lifesize, Social Media
