First Contact Resolution has become one of the most popular contact centre metrics. But there is still a lot of confusion around how it is measured and how it can be improved.
In this webinar, we look at a number of ways to improve First Contact Resolution and reduce repeat phone calls.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
Author: Megan Jones
Published On: 4th Mar 2015 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, First Contact Resolution (FCR), Peter Massey, Vonage
