Recorded Webinar: How to Reduce Background Noise in the Contact Centre

Longer calls, tired staff – learn how background noise is impacting your contact centre and what to do about it.

With customers increasingly choosing to call from mobile devices, and each call they make being more important, it’s critical that we hear them clearly. Often however, the background noise in the contact centre can distract our employees, or cause them to mis-hear customers – both of which are detrimental to delivering excellent customer service. This free webinar explores the impact of background noise, and recommend ways to reduce it.

Topics Discussed

• The causes of background noise
• Voice intelligibility
• Clever office design
• Acoustic baffles
• Furniture, carpets and office plants

• White noise generators
• Use of headsets
• Noise cancelling technology
• Top tips from the audience

Panellists

Colin Rawlings

Acoustics By Design

Richard Kenny

Plantronics

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Poly

Author: Jo Robinson