Recorded Webinar: Improving Forecast Accuracy Related Articles The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload How to Forecast With Limited Data How to Forecast Demand in the Contact Centre 6,586 Filed under - Recorded Call Centre and Customer Experience Webinars, Forecasting, Invision Software Webinar on forecast accuracy. It’s a tough job trying to match the level of staff with the volume of calls. After all, the moment that a customer tries to contact you is dependent upon a wide variety of factors. So how do you ensure that you can make contact centre forecasts as accurate as possible? Agenda 5 factors that affect forecast accuracy – Jonty Pearce, Call Centre Helper Practical techniques to improve forecast accuracy – Maggie Klenke, The Call Center School Forecasting functions to look for in WFM tools – Chris Dealy, InVision Software Click here to download our Monthly Forecasting Excel Spreadsheet Template Interactive Questions and Answers Topics to be discussed Calculating forecast accuracy Dealing with the weather Maildrops and marketing campaigns Cycle forecasting Identifying patterns Regression analysis Billing cycle forecasts Factors outside of your control Dealing with disasters Key forecasting features in WFM Software This webinar is provided by Call Centre Helper and is being sponsored by InVision Software. Original Webinar date: May 2012 Author: Jo Robinson Published On: 16th May 2012 - Last modified: 17th Jun 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Forecasting, Invision Software Recommended Articles The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload How to Forecast With Limited Data How to Forecast Demand in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter