Recorded Webinar: Improving Forecast Accuracy

Webinar on forecast accuracy.

It’s a tough job trying to match the level of staff with the volume of calls.  After all, the moment that a customer tries to contact you is dependent upon a wide variety of factors.

So how do you ensure that you can make contact centre forecasts as accurate as possible?

Agenda

• 5 factors that affect forecast accuracy – Jonty Pearce, Call Centre Helper
• Practical techniques to improve forecast accuracy – Maggie Klenke, The Call Center School
• Forecasting functions to look for in WFM tools – Chris Dealy, InVision Software

Click here to download our Monthly Forecasting Excel Spreadsheet Template

• Interactive Questions and Answers

Topics to be discussed

• Calculating forecast accuracy
• Dealing with the weather
• Maildrops and marketing campaigns
• Cycle forecasting
• Identifying patterns
• Regression analysis
• Billing cycle forecasts
• Factors outside of your control
• Dealing with disasters
• Key forecasting features in WFM Software

This webinar is provided by Call Centre Helper and is being sponsored by InVision Software.

Original Webinar date: May 2012

Author: Jo Robinson