Recorded Webinar: Latest Trends in Customer Service

Customer Service has been transformed across the last few years and will continue to transform in the future. This has been driven by new technology, social media, customer expectations and a changing customer demographic.

In this webinar, we look at how customer service has evolved and how it is likely to change in the future. We will also look at how you can anticipate these changes in your future contact centre.

Thursday 30th April 2015

Panellists
• Morris Pentel – Customer Experience Foundation
• Richard Farrell – Netcall
• Jonty Pearce – Call Centre Helper

Topics discussed
• Recent trends in Customer Service
• Social Media and Customer Expectations
• The likely impact of webchat
• Rising customer expectations
• The changing demographic
• Video Chat as a new channel
• How to harness technology in your future plans
• Top tips from the audience

Sponsored by Netcall.

This webinar is held at:
•
• 2pm in Paris
• 2pm in South Africa
• 8am in New York

Topics Discussed

• Recent trends in Customer Service
• Customer acquisition and retention
• The omni channel debate
• Are your staff as well trained as your customers?
• Impact of smart phones on customer service
• Future for the contact centre
• Top tips from the audience

Panellists

Morris Pentel

Customer Experience Foundation

Richard Farrell

Netcall

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Netcall