Reducing customer effort is of high importance when it comes to increasing customer satisfaction.
In this webinar, we look at some clever ways to make customers lives easier.
Topics Discussed
- Empowering agents
- Exceeding customer expectations
- Knowledge management
- Mapping the customer journey
- Proactive Customer Service
- Use of multiple channels
- Importance of a unified agent desktop
- Building rapport
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize
Author: Megan Jones
Published On: 12th Oct 2015 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Lifesize
