Managing multichannel contact has become a real headache for many companies.
Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.
Topics Discussed
- Managing multi-channel contact
- Dealing with social media
- Email and web chat
- Twitter and Facebook for customer service
- Prioritising important customers across multiple channels
- How best to use technology
- Multichannel Case study
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper
Author: Jo Robinson
Published On: 11th Nov 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Omnichannel, Vocalcom
