Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.
In this webinar, we look at how we deliver great customer service and exceed customer expectations.
Topics Discussed
- The latest thinking in Customer Expectations
- Under promising and over delivering
- Getting advisors to take ownership
- Agent empowerment
- Automated follow ups
- How to design contact centre processes
- The Voice of the Customer
- How technology can help exceed customer expectations
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive
Author: Megan Jones
Published On: 11th Mar 2015 - Last modified: 14th Jun 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Enghouse Interactive, Jeremy Payne
