Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a margin.
So what does best practice in web chat look like? Join us for this interactive webinar to find out more.
Our panel will be looking at the best ways to use web chat in the contact centre.
Topics Discussed
- Web chat response times
- How many web chats an agent can handle
- Web chat etiquette – Formal vs informal, Punctuation and Grammar
- Training employees for web chat
- Real life examples of web chat
- Blending web chats with emails and social media
- Quality scoring of web chats
- Web chat technology
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Jo Robinson
Published On: 2nd Dec 2013 - Last modified: 15th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Carolyn Blunt, Genesys, Live Chat, Richard McCrossan
