Recorded Webinar: The Best Ways to Improve Customer Satisfaction

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How to Manage and Exceed Customer Expectations – With Examples
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Filed under - Recorded Call Centre and Customer Experience Webinars, , ,

With so many channels to choose from and expectations rising, it is harder than ever to satisfy customers.

In this webinar, we look at new ideas and strategies to improve customer satisfaction.

Topics Discussed

  • Ways to measure customer satisfaction
  • Improving customer satisfaction
  • Reducing customer effort
  • Voice of the customer
  • Creating a positive company culture
  • Collecting and using customer feedback
  • Proactive customer service
  • Tracking the customer journey
  • Getting the best out of your technology<.li>
  • Top tips from the audience

    • Panellists

    Carolyn Blunt - Headshot
    Carolyn Blunt
    Ember Real Results

    Mike Murphy - Headshot
    Mike Murphy
    Interactive Intelligence

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 16th Sep 2015 - Last modified: 13th Jan 2025
    Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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