Customer service has changed dramatically in the past five years and will continue to do so in the future.
In this webinar, we look at the latest trends and how they will impact the future of customer service.
Topics Discussed
- Customer Loyalty
- Creating a connection with customers
- Web Chat
- Social Media
- The latest thinking in metrics
- New communication channels
- Changing Customer Demographics
- Customer Experience vs Price as a Differentiator
- The latest customer service technology
- Top tips from the audience
Panellists
Nicola Millard
BT
Richard Kenny
Plantronics
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Poly
Author: Megan Jones
Published On: 3rd Jun 2015 - Last modified: 18th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Nicola Millard, Poly, Richard Kenny
