Date: 14th November 2025 | 12pm ET / 5pm GMT
Location: Virtual
Frontline managers are the backbone of any contact centre, shaping employee engagement, performance, and retention. But with today’s challenges—data access, limited development opportunities, and competing priorities—it’s tougher than ever for managers to fully support their teams.
Join Centrical on November 14 for an insightful session, Empowering Frontline Managers in the Age of AI, where they’ll explore the strategic impact of frontline manager experience in AI-driven contact centres.
Discover how leading organisations are leveraging a robust frontline experience to boost retention, satisfaction, and operational efficiency.
Don’t miss the chance to gain actionable insights and elevate your frontline team’s performance!
Author: Centrical
Reviewed by: Jo Robinson
Published On: 5th Nov 2024
Read more about - Call and Contact Centre Events, Centrical
