Date: 06 February 2025, 10:00 – 11:00 CET
Location: Virtual
Webinar 1 – Uncover the Key AI Trends Shaping the Future of CX
Contact centres are facing a growing set of challenges in an increasingly complex industry. From rising customer expectations to skill shortages, CX leaders are under growing pressure.
In this first webinar of the series, Puzzel will dive into the top trends and challenges identified in our State of Contact Centres 2025 report, based on insights from over 1,500 CX leaders.
Puzzel will explore how AI and automation can help tackle these challenges head-on and show you how to leverage smarter technology to optimise operations and meet customer expectations.
You’ll gain valuable insights, backed by data, and learn how cost-effective solutions can help you stay ahead of the curve.
Key Takeaways:
- Understand the key AI and CX trends shaping 2025, as revealed by the State of Contact Centres 2025 report
- Learn about the major challenges identified by CX leaders
- Discover AI-driven strategies for tackling rising customer expectations and optimising operations
- Explore how AI and automation can drive change and improve service quality
Speakers
- Gabi Warren, CMO
- James Henderson, Sales Engineer
Author: Puzzel
Reviewed by: Robyn Coppell
Published On: 15th Jan 2025
Read more about - Call and Contact Centre Events, Puzzel
