For the sixth quarter running, G2 has recognized Scorebuddy as a Leader in contact centre quality assurance—awarding 24 badges.
Scorebuddy Leads the Way for Call Centre QA
The G2 Fall 2023 Report, has once again acknowledged Scorebuddy as a market leader in the call centre QA space. This follows a successful quarter, with the launch of a new business intelligence product bringing fresh growth opportunities to customers.
With user feedback playing a significant role in determining these rankings, it’s especially rewarding to know that the customers who use Scorebuddy every day are pleased with the work we’ve been doing.
Derek Corcoran, Scorebuddy Founder and CEO, acknowledged the achievements so far, and stressed the importance of continuing to push the envelope:
“We know that G2 is the authority on software so it’s important that we remain competitive in their rankings. I’m delighted to be named a Leader in contact centre QA for the sixth quarter in a row and we’ll be doing everything we can to keep our customers satisfied and make it a seventh next time.”
“The recognition is nice, of course, but it’s vital that we use it as a springboard and keep pushing innovation. We know that our customers need more support to keep growing and we’ve been working to provide that, with the launch of our new business intelligence tool last month, and another exciting product feature arriving in the next couple of weeks.”
“A big thank you to our clients who helped us remain at the top of the G2 rankings, we’re thrilled that our solution is proving so valuable in your day-to-day operations.”
What Badges Did Scorebuddy Earn in the G2 Report?
In the Fall 2023 edition of the G2 Grid Report, Scorebuddy has received twenty-four badges, including recognition as an overall leader in contact centre quality assurance, a momentum leader, a mid-market leader, a small business leader, an enterprise high performer, and more.
We’ve also received a number of badges for ease of use and customer relationships, as well as region-specific badges denoting strong performance across multiple locations, including the Americas, Europe, and more.
What is the G2 Grid Report?
G2 is a leading software comparison site and, each quarter, they compile new reports across different industries. These Grid Reports are based on a minimum of 10 reviews and ratings, ranking products on the basis of both customer satisfaction and market performance.
In order to place in the Leader Quadrant of a G2 Grid Report, an organization must have “substantial market presence scores” in addition to excellent user feedback. Ticking all the boxes, Scorebuddy has been recognized as a Leader for six consecutive quarters now.
Why Scorebuddy is a G2 Leader in Contact Centre Quality Assurance
Scorebuddy is a purpose-built quality assurance solution that transforms contact centres, streamlining the QA process to improve cost efficiencies and deliver a rapid ROI while boosting scores for key metrics like CSAT and NPS.
What Customers Say About Scorebuddy
With 90 percent of customer service leaders agreeing that customer expectations are at an all-time high, running a contact centre is a demanding task. You’ve also got to factor in the near-daily emergence of new technologies, which present both challenges and opportunities.
To help our clients get to grips with all of these demands, we offer a suite of innovative call centre tools designed to scale quality assurance, boost customer experience, engage agents, and mitigate compliance risk.
These tools include the most customizable scorecard builder on the market, the only fully featured integrated LMS and, newly released, a comprehensive business intelligence tool built for QA integration.
Don’t just take it from us though, check out what our customers have to say below.
“After more than eight years of using Scorebuddy with three clients, I can’t remember a single downside. Even their support team is very responsive in a timely manner.” – Roy O, Mid-Market Client
“I have been using Scorebuddy for years now. It is so efficient & reliable!” – Erika Lausaine C, Mid-Market Client
“Scorebuddy helps keep track of our agents’ performance and offer suggestions on how they can improve. Its ease of use is also a big advantage to perform multiple evaluations in a short time.” – Enterprise Client in Financial Services
“A fantastic tool to keep track of quality on team and individual levels.” – Enterprise Client in Gaming
This blog post has been re-published by kind permission of Scorebuddy – View the Original Article
For more information about Scorebuddy - visit the Scorebuddy Website
About Scorebuddy
Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration. Find out more about Scorebuddy
Author: Scorebuddy
Published On: 13th Sep 2023
Read more about - Industry News, Scorebuddy
